Effective Date: 23 March 2026
At AskAstrologer.in, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
AskAstrologer.in is a service offered under Astro Assured.
1. Information We Collect
When you use our platform, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number (for WhatsApp communication)
Birth Details
- Date of birth
- Time of birth
- Place of birth
Question Data
- The question(s) you submit
- Any additional context you provide
Payment Information
Payment details are processed securely via third-party providers:
- Razorpay (India)
- PayPal (International)
We do not store your card or payment credentials.
2. How We Use Your Information
Your information is used to:
- Analyze your question and prepare your astrology answer
- Communicate updates via WhatsApp and email
- Deliver your final response
- Provide customer support through our Help Center
We may also use anonymized data for:
- Research and analysis
- Creating educational content and articles
- Improving our services
3. Data Sharing
We do not sell, rent, or trade your personal information.
Your data may be shared only with:
- Payment processors (Razorpay, PayPal) for transaction processing
- Technical tools or platforms required to operate the service
All such sharing is limited to what is necessary for service delivery.
4. Data Protection
We take reasonable steps to protect your information from:
- Unauthorized access
- Misuse
- Loss or alteration
However, no online platform can guarantee absolute security.
5. Use of Anonymized Data
We may use your question or astrology chart for:
- Articles
- Case studies
- Educational or marketing content
In all such cases:
- Your name, contact details, and identity will never be disclosed
- Sensitive personal information will be removed
6. Communication
By using our service, you agree to be contacted via:
- Email (for answer delivery)
- WhatsApp (for updates or clarifications)
We do not send spam or unnecessary promotional messages.
7. Data Retention
We may retain your data for:
- Service records
- Customer support
- Internal analysis
You may request deletion of your data by contacting us at:
help@askastrologer.in
8. Your Rights
You have the right to:
- Request access to your data
- Request correction of inaccurate information
- Request deletion of your data
Requests can be made via email.
9. Cookies and Tracking
We may use basic cookies or analytics tools to:
- Improve website performance
- Understand user behavior
These do not collect sensitive personal information.
10. Third-Party Services
We are not responsible for the privacy practices of third-party platforms such as:
- Razorpay
- PayPal
We recommend reviewing their respective privacy policies.
11. Children’s Privacy
This service is intended for users aged 18 and above.
Users below 18 should use the platform only under parental guidance.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of the website means you accept the updated policy.
13. Contact Us
For any privacy-related concerns or requests, contact:
Email: help@askastrologer.in
Help Center: askastrologer.in/help
WhatsApp: +91-8780110221